Owner FAQs
Answers to your frequently asked questions
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How do I get started?
You will need our signed management contract package, 3 keys, mailbox keys (if applicable), two garage remotes, and the setup fee. To take the first step toward renting your home, please INQUIRE ABOUT OUR SERVICES . A representative will contact you to set up a free consultation!
Click the link below and one of our Executive Property Managers will contact you.
Contact Us -
How do you send me my rent money?
We offer direct deposit of your rent check directly into your bank account. We DO NOT mail checks. -
How long is the management agreement I sign with you?
Our management agreement is for one year. After the year it will automatically renew unless cancelled by either party. -
How much rent can I get for my home?
How much rent you can get depends on the size of your home, the community it's in, and any upgrades to the property. To get a free rent comparable please use the contact menu on the navigation bar above. You'll want to send us the full address of the property you want to rent out. The comparable is done free of charge and there is no obligation to utilize our property management services if you don't wish to. Contact Us for a FREE, NO OBLIGATION Rent Evaluation. -
What about PETS?
Although you do NOT have to accept pets in your rental, over 70% of Las Vegas tenants come with pets. That means that if you choose NOT to accept pets, you are reducing your prospective inquires by 70%. We do recommend our owner-clients clients consider pets. -
What if I want to sell my house later on?
Yes. We offer sales services exclusively to our owner-client group and we can help you buy another rental, or sell your current property when the time if right. We have closed over $200,000,000 in real estate transactions. -
What things can I do to help me get more rent for my property and rent it faster?
There are several things to remember when you are trying to market your rental property. The important thing is that the home is “clutter free” and extremely clean. Prospective tenants are most attracted to clean homes when they are walking through them. They need to be able to see your home as a place “they” could call home.
- Paint your home in neutral colors. If not white, then any beige or light cream color would work. We recommend strongly that you avoid green, blues, or other more custom colors; especially dark colors.
- Fix anything that is broken: If we turn over a clean, operational and maintained home to a tenant, it is much easier to hold them accountable for returning it back that way.
Install landscaping: If your property is dirt and barren in the backyard, we highly recommend that you “at least” pour some rock down to make the yard more appealing. Additionally, having a patio back there adds a great amount of value to your home and will get it rented faster. Homes can still rent without anything in the backyard, but it will hurt the rent you can get and the speed in which you could get it.
Have appliances available: 98% of potential tenants do not have their own refrigerator, washer/dryer, stove, or dishwasher. These items are covered under the security deposit if damaged and the tenants will have to maintain them if you leave them in the home.
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Why use Ravago Group-RE/MAX Advantage?
Ravago Group is part of the greater RE/MAX Advantage family. We strive to adhere to the highest standards of ethics and professionalism that come along with the RE/MAX Advantage and Ravago Group names. Our company manages single/multi family in every area of the Las Vegas valley. Through communicating the TRUTH to our clients and aggressively marketing our rental listings, we're proud to say that we rent the typical property on average within weeks, not months. Our belief is that every day a rental sits vacant; the owner of the home is losing cash. That's the mentality we work from and that's how we keep our clients' rentals occupied with great tenants. -
Does a Property Manager need to be licensed in Nevada?
Any company that offers any type of property management service must be licensed in Nevada.
The state of Nevada has multiple requirements that must be fulfilled before they will grant a real estate license to the company and the company must be licensed to practice real estate or properety management in Nevada. Below are some of the license requirements. Most property management companies meet these requirements, but most individual property managers do not. Be sure to ask your property manager if they are personally and individually licensed to practice property management in Nevada. (All Ravago Group Property Managers are personally licesed and fully trained to practice property management in Nevada.
- 168 hours of education
- Pass a comprehensive exam
- Full personal background check
- Insurance requirements
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Aren’t all property management companies basically the same?
No. Many property management companies only provide limited services for discounted pricing; some firms are designed for owners who like to be very involved in the day-to-day management of their homes; and some firms (like Ravago Group) are Full Service firms designed to give owner-clients a full service, stress-free, hands-off experience, where we handle ALL aspects of the property management cycle with professionalism and expertise. Property Management in Nevada is legally complex, and you want a professional overseeing what may be your most valuable asset. As you consider partnerning with a property management company, but sure to ask them the following questions:
- Is each individual propertey manager licensed? (All Ravago Group Property Managers are fully licensed and go through a detaild internal and ongoing training process)
- What if I want to cancel my service with you? (Most property management companies have long term contracts with expensive termination fees. Ravago Group offers the only month-to-month contract in the industry with no termination fees or penalities; because we believe that we should earn your business every day and you should have the flexibilty to leave if you want to.
- What "other" fees could you charge me? (Many property management companies have hidden fees for things like paying bills, eviction services, dealing with HOAs, or property inspections.
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How long has Ravago Group been in business?
Ravago Group has been serving real estate investors and residents since 2001. We combine 'old school' family-owned customer service (we actually return phone calls), with the most up to date technology (OVER 30 YEARS of combined experience) to create an unmatched experience for our owner-investors as well as our tenant-residents. -
Will Ravago Group manage my property if I already have a tenant in place?
Yes. We are very experienced in taking on the management of a property with a current tenant in place. We often take over management in situations where a tenant may be delinquent in rent or the owners are having difficulity managing a current tenant. When this happens, we perform a full lease audit and work with the tenant to ensure that the they either conform to the terms of the lease and bring their rent current, or when necessary, vacate the property. -
Does Ravago Group manage furnished or short term rentals?
No. We do not manage furnished properties or short term rentals. We specialize in long-term rentals. -
What local and federal laws do I need to be aware of before I rent out my house?
There are multiple laws governing rental real estate including federal and state fair housing, habitability laws, tenant rights laws, applicant screening, rent-ready standards, and more. We ensure your property and the management experience is fully compliant with ALL rules, regulations, and laws. -
Can I get some owner-client references?
Any company can find a few owner-clients to say something nice about them. The BEST way to research a company is to review the BBB complaints the company has received (Ravago Group has one complaint in the past 3 years, and it was a tenant disputing how much of their security deposit we retained.) Click here to search BBB complaints filed against any company. Also review independent google reviews. Click here to view our online reviews. -
What is the cost for property management?
Click here to view our fair and transparent pricing (with no hidden fees!) -
Do I have to pay a management fee if my property is vacant?
No. We believe we should only be paid if you get paid. So our management fee is a percentage of the actual rent we collect. If we do not collect any rent, or if the property is vacant, you don’t pay us anything. -
Should I leave behind my washer & dryer?
You must maintain any personal property you leave behind. That means that if you provide it, you must fix it when it breaks. Therefore we recommend our owners only leave well functioning washers & dryers in the property. -
How long will it take to get my property rented?
Properties that show well and are priced appropriately should rent in 30 days or less. We will give you price recommendations as well as weekly activity feedback to ensure we minimize any vacancy time. -
How do you screen tenants?
In depth tenant screening is the foundation of a good property management experience. Our in-house screening process utilitizes technology plus good old fashioned ‘landlords references’ to ensure we place high quality tenants in our properties. We comply with all federal and state laws governing applicant screening. -
Can I be involved in the selection of a tenant?
No. You can trust us to minimize the risk of placing a poor quality tenant. Our applicant screening process has processed over 20,000 applicants and we know exactly what to look for in a high quality tenant-resident. We comply with all fair housing rules and regulations as well as Nevada applicant screening laws. -
Do I have to accept ‘Section 8’ or subsidized housing in my rental?
Yes. Nevada state law includes ‘source of income’ as a protected status. This means landlords may not discriminate based on where tenants receive their income (including government subsidized programs). -
Who provides the lease agreement?
We use an in-house, custom, attorney prepared lease agreement designed to be fair and provide maximum legal protection to all parties. We also include a pet addendum, EPA required lead based paint disclosures, mold disclosure, state required radon disclosure, and crime free lease addendum. -
Do I need to sign the lease for a new tenant?
No. As your legal agent, Ravago Group signs all of the legal documents on your behalf. -
How do I access my financial reports?
Our owner-clients have a secure on-line portal which gives 24/7 access to financial reporting. -
How do I get my money each month?
We close out the monthly accounting cycle and do a direct deposit of your funds on or before the 15th day of each month. -
Do you inspect my rental property?
We perform a property walkthrough each renewal (at no cost to you). The purpose of this inspection is to ensure the property is being well cared for, there are no lease violations, and to look for potential deferred maintenance issues before they become a problem. -
What if the tenant does not pay rent?
We handle the entire rent collection process. Although it is rare - should a tenant not pay rent, we handle the entire legal eviction process on your behalf. -
Do you provide a tenant placement guarantee?
Yes, if we place a tenant and they break their lease during the first 6 months – we will release it for free. -
How updated does my property need to be in order to rent it?
The quality of a property is equal to the quality of the tenant it will attract. Therefore you want your property to be updated and CLEAN! We can take care of getting your property fully rent-ready to ensure it meets the state habitability requirement and attracts high quality applicants. -
Who takes care of maintenance?
We will handle all repair requests (even the middle of the night emergencies) and we use pre-screened, high quality vendors. -
Is there a maintenance or escrow reserve I need to pay?
This is optional. If you would like to provide an escrow reserve, it will be deposited into our bank trust account as the reserve for YOUR property. We will potentially use these funds to pay for expenses that may arise between the time we send you your rental income, and the time we collect the rent from the tenant the following month. We will maintain this reserve as long as we manage your property. When we stop managing your property, it will be returned to you. -
Who holds the security deposit?
RE/Max Advantage holds all tenant security deposits in our security deposit trust account. This is done to comply with State of Nevada security deposit and trust accounting rules and regulations as determined by the Nevada Real Estate Commission. -
When the tenant moves out who does the security deposit return?
When a tenant moves out we will do a property check-out and we will complete the security deposit return process. We will withhold any funds from the tenant’s security deposit that are legally due and allowable. Nevada state law is very clear on what things may NOT be charged to a tenant’s security deposit and all security deposit returns are completed to comply with state law. -
Can I do my own property repairs or use my own vendors?
While a property is vacant, you are welcome to do whatever make-ready work you would like to do on your property. When a tenant is living in the property, we do need to screen who is accessing the property for the protection of the tenant-residents. Therefore we will use our licensed vendor. If you have a favorite vendor please give us their contact information – we are always looking to add new high quality vendors to our group! -
Can I use a home warranty company?
We strongly discourage the use of home warranty companies as they often provide a delayed, and less than exceptional experience and outcome.Is Ravago Group the best option for every real estate investor?
No. We are a relationship based property management business and we work with owner-clients who are looking for a full-service experience and believe in providing well maintained properties. We reject the idea of a landlord vs tenant mentality. Instead, we believe that when property management is performed with integrity, both the resident and the landlord benefit.Can I negotiate or change the terms of the management agreement?
No. Our property management agreement is designed to give our owner-clients maximum flexibility (it is a month-to-month term with NO termination fees or penalties). It is also designed to allow us serve our owner-clients with a consistent, high-quality, full-service management experience every time.Can you help me buy or sell real estate?
Yes. We offer sales services exclusively to our owner-client group and we can help you buy another rental, or sell your current property when the time if right. We have closed over $90,000,000 in real estate transactions.How do I get started?